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I applied for the concession a long time ago and haven’t received anything, who can I contact for more information?

Concession applications can take six to eight weeks to process. If this time has lapsed, please contact the relevant government concession department in your state.

If you live in Victoria please contact the Victorian Department of Families, Fairness and Housing for more information: or call 1800 658 521. 

If you live in New South Wales please contact Service NSW for more information: or call 13 77 88. 

If you live in Queensland please contact Energy On for more information: 1300 323 263. 

If you live in South Australia please contact the Concession SA Hotline 1800 307 758, or visit for more information. 

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