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What is the connection or disconnection fee?

Connection and disconnection charges cover costs involved in setting up/closing your utility account, obtaining first/final meter readings and administration costs. The pricing amounts shadow the distributor pricing for your area and cannot go above this set pricing. 

These fees were listed on your completed Sale of Utility Agreement which you submitted to us so we could set up your account. 

They are once off fees and will not be charged again. You can find a list of Fees and Charges here:

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