If you have overpaid your account, we are able to provide a refund! To do so, you will need to fill out the Refund Form attached. It will usually take 10-15 business days to process the refund, and we will require proof of the latest payment attached in the form.
If you are an active customer, we are happy to refund overpaid amounts. We understand that sometimes we issue an invoice twice, you input the wrong payment amount or a payment for rent/another utility accidentally gets assigned to your electricity account. In these cases, we are happy to refund your overpaid amounts. However, we would appreciate it if you considered keeping credit towards your future invoice: by the time refunds are processed, it is often time for your next invoice to be issued. Having existing credit in your account can go towards future invoices and help alleviate utility invoice pressure.
If you are an inactive customer, meaning if you are no longer an Energy On customer, we are happy to refund overpaid amounts (which you are entitled to). Please fill out the Refund Form to do so.