If you have overpaid your account, we are able to provide a refund!
If you are an active customer, we are happy to refund overpaid amounts. However, we would appreciate if you considered keeping the credit towards your future invoice(s). It is often time for your next invoice to be issued in the time it takes to process a refund. Having credit in your account can help alleviate utility invoice pressure.
If you are no longer an Energy On customer, you are entitled to a refund of overpaid amounts.
You will need to fill out a Refund Request Form. In order for us to process your refund, we kindly ask that you provide clear and accurate 'proof of payment' for a transaction made towards your account. This can be either:
- A payment receipt that includes transaction details (e.g. payment date, amount, and reference number)
- A screenshot from your bank/financial institution’s website or app showing the transaction details (e.g. payment date, amount, and reference number)
Please note, your current/previous utility invoice is not a sufficient form of evidence.
This is to ensure we are refunding to the correct person. Please ensure the proof of payment clearly shows these key details to avoid delays in processing your refund. It can take up to 15 business days to process the refund.
https://energyon.snapforms.com.au/form/refund-request-form.