Energy On operates every business day between 9am and 5pm Australian Eastern Standard Time (excluding public holidays). If you have a problem, query or question, please don’t hesitate to call or email!
Phone: 1300 323 263
Submit Ticket: https://helpcentre.energyon.com.au/support/tickets/new
If English is not your first language, you can speak to the Translating and Interpreting Service (TIS). You can contact the TIS on 131 450 at no cost anywhere in Australia.
If you have a hearing or speech impairment, please call the National Relay Service:
- Voice Relay: 1800 555 727
- TTY: 133 677
- SMS Relay: 0423 677 767
For Sales Enquiries pertaining to your Embedded Network contact:
Faults & Emergencies
For Building Faults or Power Failures, please contact your local distributor. This information can be found on your Energy On utility invoice. If there is an emergency where there is risk to life or property, please call emergency services by dialing 000.
Connections, Disconnections & Reconnections
To have your utility connected, please contact The Team by phone or email with the details listed above. If your power is off, please check throughout the building to see if this is a building wide fault and follow the instructions above under Faults & Emergencies.
If your power has been disconnected by Energy On for any reason relating to our policy for Connection, Disconnection & Reconnection Policy available here. Further information regarding connections and disconnections is only available during business hours.
Embedded Network Manager Information
Energy On is an Australian Energy Market Operator (AEMO) accredited Embedded Network Manager (ENM). If you are an authorised electricity retailer, or Financially Responsible Market Participant, that a customer has accepted an offer from, please contact Energy On via the email ENM@EnergyOn.com.au