The short answer is yes. If you are using electricity, even for only one or two days at the premises, you will need to set up an account.
Please contact us to set up your electricity account.
-
Account Management
- Moving In
- Moving Out
-
Account Information
- What is my NMI and how do I find it?
- How can I find my Customer number?
- How can I add another name to my account?
- How to log into your customer portal
- Appointing an Authorised Representative to your account
- What to do if there is an issue with your contact details
- The account holder has passed away, what do I need to do?
-
Invoicing and Payment
- Paying My Invoice
-
Invoice Queries
- What is a gas cooktop charge?
- Why is there a multiplier on my invoice?
- Invoices FAQ
- How is my Invoice Calculated?
- How to read your invoice
- Why is my invoice higher than usual?
- Will hot water be billed separately from cold water? Do I still need to contact my cold water distributor to have that set up?
- Final Invoice Process
- Fees and Charges
- Payment Assistance
-
Outages and Emergencies
- Power Failure and Outages
- Building Faults and Emergencies
-
Get to Know Your Utilities
- Utility Fact Sheets
- Utility FAQ
- Rate Changes
-
General
-
FAQ
- How can I claim the Victorian Energy Bill Relief?
- How can I claim the Commonwealth Government Energy Bill Relief Credit?
- Contact Us
- Can I use solar PV when I am part of an embedded network?
- Energy On Greenpower
- Feedback and Complaints
- Energy On – Language, translation and hearing Services
- Complaint Handling
- Energy On Policies
- Embedded Networks
-
FAQ