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Account Management
Moving In
How long does it take for an account to be set up?
How to move in/open a new account
I moved in and nobody told me to set up an account, what do I do?
If I only need power for a couple of days for cleaning or maintenance, do I need to set up an account?
Moving Out
How to move out/close an account
I'm moving out or going away, how can I switch off my power?
I have already moved out. Can I transfer the account name into my housemate's name?
How to register your move out date
Account Information
What is my NMI and how do I find it?
How can I find my Customer number?
How can I add another name to my account?
How to log into your customer portal
Appointing an Authorised Representative to your account
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