Open navigation

How long does it take for an account to be set up?

In order for us to set up new occupants' utility accounts accurately, we require each new occupier to fill in a Sale Of Utility Agreement and return it to us with an accompanying photo ID. This agreement outlines all fees and charges, the occupants’ rights and responsibilities, as well as ours to you. 

We require this completed and returned to us so that we can continue to supply your Utility. 

Once we receive this completed form, we can set up each utility account accordingly. We need to receive this prior to your move-in date so we can ensure your account is setup for your Utility supply by the move-in date. It is recommended to return your agreement and ID back to us at least 3-5 business days before you move-in so we can ensure it's processed in time. 

You will receive a confirmation email from us once this is all setup.

To request a Sale of Utility Agreement for your new address, please submit a ticket and our friendly and helpful customer service team will assist you to set up an account.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.