If your personal details or contact details are inaccurate in your account, please Submit a Ticket as an “Account Enquiry”. In the event the issue is with personal details, you can also attach a copy of your photo ID, specifying the details that need to be updated.
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Account Management
- Moving In
- Moving Out
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Account Information
- What is my NMI and how do I find it?
- How can I find my Customer number?
- How can I add another name to my account?
- How to log into your customer portal
- Appointing an Authorised Representative to your account
- What to do if there is an issue with your contact details
- The account holder has passed away, what do I need to do?
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Invoicing and Payment
- Paying My Invoice
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Invoice Queries
- What is a gas cooktop charge?
- Why is there a multiplier on my invoice?
- Invoices FAQ
- How is my Invoice Calculated?
- How to read your invoice
- Why is my invoice higher than usual?
- Will hot water be billed separately from cold water? Do I still need to contact my cold water distributor to have that set up?
- Final Invoice Process
- Fees and Charges
- Payment Assistance
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Outages and Emergencies
- Power Failure and Outages
- Building Faults and Emergencies
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Get to Know Your Utilities
- Utility Fact Sheets
- Utility FAQ
- Rate Changes
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General
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FAQ
- How can I claim the Victorian Energy Bill Relief?
- How can I claim the Commonwealth Government Energy Bill Relief Credit?
- Contact Us
- Can I use solar PV when I am part of an embedded network?
- Energy On Greenpower
- Feedback and Complaints
- Energy On – Language, translation and hearing Services
- Complaint Handling
- Energy On Policies
- Embedded Networks
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FAQ