Energy On values the relationships we have with our customers and recognise that there may be instances where customers experience payment difficulties or financial hardship. We may be able to provide you with support through various payment options and help you to reduce your energy consumption.
Contact the Payment Assistance Team
Our dedicated Payment Assistance Team will treat you with respect and will take into consideration your particular circumstances. If you, or someone you know, are experiencing difficulty in paying an invoice, you should contact us as soon as possible to discuss appropriate solutions to avoid additional costs.
Phone: 1300 323 263
Submit Ticket: https://helpcentre.energyon.com.au/support/tickets/new
Energy On operates every business day between 8:30am and 5:30pm Australian Eastern Standard/Daylight Time (AEST/AEDT) (excluding public holidays).
Policies
Energy On's Financial Hardship Policy and Customer Hardship Policy can be found on our Policies page.