To inform us of your move out date, you can fill out the Move Out Form or reach out to us at TheTeam@EnergyOn.com.au,
Please do this at least 5 business days’ notice prior to your move out date. If we are not notified of your move out, your account will remain open, and you will continue to be billed until such time that you inform us to close your account.
Once the form is completed, we will contact you as soon as possible to confirm that your accounts have been finalised. To assist in this process, please include your forwarding address in the form or ticket (ensuring we can get your final bill to you).
Alternatively, please contact us with your details via the phone or email listed below.
Phone: 1300 323 263
Email: TheTeam@EnergyOn.com.au
There are also some specific cases that may be of interest to our customers that we go over below:
Direct Debit
If your account had automatic direct debit payments set up, the amount will still be paid on the due date, the account will be closed, and any future payments will be cancelled.
Incorrect move out date
Once an end date has been applied to your utility account/s, if you require to change this date/re-open the account, administration costs may be charged to update the closed account details.
Long period of absence
If you are not using any utilities, you will not be charged for any usage costs, but you will still be charged a daily supply charge if the service is still connected.
If you are leaving the premise for a period longer than two months, we recommend closing your account/s and upon your return, contact us and we can open new account/s and issue supply. This way, you will not incur the daily supply charge for utility connection while you are away. The account closure and opening fee will usually amount to less than the daily cost of utility connection if it is longer than two months (amounts may vary depending on your distributor).
Final Invoices
Final invoices will be issued once we have been informed of your move-out date and electricity has been supplied up until that point. Once the final invoice has been paid, the account will be closed in our system.