We have collated several common questions we have been asked about Direct Debit to make your experience easier. If you have a question that isn’t answered here, feel free to contact us or submit a ticket and we’ll see what we can do to help.
How do I set up Direct Debit?
Please refer to our article here for instructions to set up Direct Debit through Payble.
How does Direct Debit work?
Direct Debit is a payment method that pays your invoice straight out of your nominated account automatically. It will always pay the current amount owing on the due date of the invoice. We use a third party, Payble, for this service. You can sign up to Direct Debit through Payble using this link.
If I am in credit, will my account be direct debited?
The short answer is no. When you're in credit, indicated by a -$ in front of the balance on your invoice, Direct Debit won’t occur as there’s nothing to pay! Direct Debit only pays the total amount “due” on your invoice.
This can happen if you have paid more than you owe (for example, if you made a manual payment) or if an adjustment (like a manual credit or a concession/rebate) has been added to your account.
If I have an outstanding amount on my account, do I need to pay this first before setting up Direct Debit?
Whilst you do not need to, it is recommended you pay at least some of your outstanding balance. As mentioned previously, Direct Debit pays the amount due on your latest invoice. If this amount is higher than usual due to multiple unpaid invoices, it will take a lot out of your account and may place unnecessary strain on your financial situation.
I will not have sufficient funds in my account on the due date listed on my invoice, can I reschedule the direct debit date?
Unfortunately, the date on which Direct Debit occurs cannot be rescheduled. Should you find yourself in this position or are conscious that this might be the case, please contact us at least five business days before your direct debit is due to be scheduled, so we can assist you with cancelling Direct Debit or to discuss payment arrangements.
If Direct Debit is attempted and your account has insufficient funds, you will be charged a Direct Debit Dishonour Fee ($4.95 including GST) on your next issued invoice. This is outlined on our Fees and Charges webpage.