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Invoicing and Payment
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Invoicing and Payment
Paying My Invoice
Are there any fees associated with Direct Debit?
Can I pay using centrepay?
Can I set up Direct Debit?
How can I change my current payment method?
How can I Pay my Invoice?
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Invoice Queries
Can I view my past invoices?
How is my Invoice Calculated?
How often will I be receiving my bill? Can this be changed from monthly to every three months?
How to Read your Invoice
My invoice was unusually high this month. Was there a reason for this?
View all (18)
Rate Changes
Can I get a better rate on my electricity?
Energy Rates FAQ
How do you read Energy Rates?
What does VDO – Victorian Default Offer – mean?
What if my invoice covers a period before and after a rate change?
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Fees and Charges
What Fees and Charges are there?
What happens if I don't pay my invoice on time? Are there late fees?
What is the connection or disconnection fee?