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Invoicing and Payment

Paying My Invoice

  • Are there any fees associated with Direct Debit?
  • Can I pay using centrepay?
  • Can I set up Direct Debit?
  • How can I change my current payment method?
  • How can I Pay my Invoice?
View all (9)

Invoice Queries

  • Can I view my past invoices?
  • How is my Invoice Calculated?
  • How often will I be receiving my bill? Can this be changed from monthly to every three months?
  • How to Read your Invoice
  • My invoice was unusually high this month. Was there a reason for this?
View all (17)

Rate Changes

  • Can I get a better rate on my electricity?
  • Energy Rates FAQ
  • How do you read Energy Rates?
  • What does VDO – Victorian Default Offer – mean?
  • What if my invoice covers a period before and after a rate change?
View all (7)

Fees and Charges

  • What Fees and Charges are there?
  • What happens if I don't pay my invoice on time? Are there late fees?
  • What is the connection or disconnection fee?

Email

TheTeam@EnergyOn.com.au

Phone

1300 323 263
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