Recent Articles

• I have overpaid my account, can I have a refund?

  If you have overpaid your account, we are able to provide a refund!  If ...

• What to do if there is an issue with your contact details

  If your personal details or contact details need to be updated in your accou...

• What is Centrepay, and can I use it?

  Centrepay is a voluntary bill-paying service offered by the Australian Gov...

• What should I do if there is a power outage?

  Power outages can occur for a variety of reasons, including severe weather, ...

• 2025 Power Saving Bonus

  The Victorian Government is offering a $100 Power Saving Bonus to customer h...

• Will hot water be billed separately from cold water? Do I still need to contact my cold water distributor to have that set up?

  Should you move into a building or site where Energy On manage the circulati...