What are the charges listed on my monthly bills?
The daily supply charge is a fixed amount charged each day arising from the cost of supplying services such as electricity, gas, or hot water to your premises, contributing to maintenance of electrical infrastructure and ensuring your connection to these essential services.
The connection and disconnection fee/move out fee are once-off charges applied when you first move in or out of your residence. These fees cover the administrative and operational costs involved in setting up or closing your account.
Fees and Charges include:
- Connection and Disconnection Fees for when you move-in or move-out
- Disconnection and Reconnection Charges due to non-payment or incomplete Sale of Utility Agreement (SUA)
- Move Out Fee for hot water account move outs.
- Postal Fees
- Direct Debit Dishonour Fee
- Credit Card Surcharge Fees
You can find out specific information about the Fees and Charges on the Energy On Website - published HERE.