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Life Support Policy

If you, or someone in your household, has a requirement for Life Support Equipment, it is important that Energy On is made aware of this requirement to ensure a continued supply of electricity. To understand our obligations to you and yours to us please review our policy.

Life support equipment means any of the following:

  • an oxygen concentrator;
  • an intermittent peritoneal dialysis machine;
  • a kidney dialysis machine;
  • a chronic positive airways pressure respirator;
  • crigler najjar syndrome phototherapy equipment;
  • a ventilator for life support;
  • in relation to a particular customer—any other equipment (whether fuelled by electricity, gas or water) that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support.

Other’ life support equipment may include but is not limited to:

  • external heart pumps
  • respirators (iron lung)
  • suction pumps (respiratory or gastric)
  • feeding pumps (kangaroo pump, or total parenteral nutrition)
  • insulin pumps
  • airbed vibrator
  • hot water
  • nebulizer, humidifiers or vaporizers
  • apnoea monitors
  • medically required heating and air conditioning
  • medically required refrigeration
  • powered wheelchair.


Download the Life Support policy from our website: Life Support Policy


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