Victorian Residents - Energy Bill Relief

Victorian Residents have the opportunity to apply through the Victorian Government's Online Form for the $300 Energy Bill Relief (previously known as the Power Saving Bonus) for Residential households, and $325 for Small Businesses. 

The Energy Bill Relief payment itself will be sent to your Service Address by cheque and will take approximately 2-4 weeks. 

Please follow the below instructions to claim your Energy Bill Relief from the Victorian Government's Online form.  

• You must be a Victorian Residential customer
• You must have an electricity account with an embedded network operator
• Only one payment is available per household

For Small Businesses, you must:

• Have an active ABN as listed on the Australian Business Register
• Have a separately metered business tariff
• Have an annual consumption below 40 MWh

Before completing an application, we recommend reading the available FAQ Page to help with common customer questions regarding this process.  We have our Step-by-Step guide here for you to follow.

We have also attached a Step-by-Step guide provided by Victorian Energy Compare to assist you in filling out the form, we highly recommend you view this document prior to completing your application. We also recommend you have a PDF invoice ready with you for this process, as you will need to upload it and refer to details on it.

1. Go to https://compare.energy.vic.gov.au/embedded-networks, and click on the button that states "Submit a Energy Bill Relief Application"

2. You will have to read (scroll) through and accept the "Terms and Conditions". Click Next. 

3. Please Note: Energy On is not an Energy Retailer, we are what's called an Embedded Network Operator and Manager. As your address is part of an Embedded Network, you do not have an NMI for your electricity meter as it’s a private meter.  

4. In order to apply for the $300 Energy Bill Relief you will then need to select the following options

1. Upload a PDF OR Select “Enter the Information Manually”. If the upload fails, you'll need to enter the information manually.

                2. If you select "Enter the information Manually", the fields required will change to display the below;

1. Retailer: Select Other Embedded Network (down the bottom of the list) 
2. Service Address: Start to type in your electricity address, and it will display from a drop-down list to select. Make sure you select the correct premise and street address. 
   
3. Account Name: The name in which your energy invoices are addressed to. 
4. Account Number: Type in your Energy On Customer Number. This is the 9 digit Customer number listed on your Energy On Invoices.  
5. Email: enter your preferred email. 
6. Email (confirm): enter the same email as above 
7. Phone Number: enter in your preferred phone number 
8. Specify if you're a residential or Small Business customer (businesses will need to provide further details, like their ABN) 
9. Click Next 

From here, you may now input your concession details if you want, otherwise you can click “No” and move on. It will then confirm the payment will arrive via cheque, and you will get the opportunity to review and confirm your details. 

To finish off, there are two uploads: a PDF of your energy invoice, and an identity verification upload. 

We recommend you acquire a PDF either through an email Energy On has sent containing your energy invoice, request us to send you an invoice or through the Customer Portal (accessible through your invoice email). If you are a postal customer, scanning and uploading an invoice will suffice. 

Finally, you will need to upload either a Medicare Card, Driver's Licence, Centrelink Card, Australian Visa or ImmiCard as proof of identity. Following this, scroll down through the consent to Data Sharing and tick the box that states 'I consent to DEECA to use the Document Verification Service (DVS) to verify my identity'. 

After this step, all you need to do is verify you're not a robot and follow any further instructions and your application should be submitted! 

There is also a help line available, 1800 000 832, to receive general support and assistance with the Victorian Energy Compare website and Energy Bill Relief program. This helpline will also support submitting an application over the phone. Customers who call this line need to ensure that they inform that they are part of "Other Embedded Network" as their power is supplied through an embedded network.