Free services for our customers who have language or hearing impairments.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact NRS by:
- Step 1 - Contact us through your preferred NRS call channel detailed on (NRS call numbers and links.)
- Step 2 - Provide the NRS with our phone number 1300 323 263.
For more information visit: (About the National Relay Service)
T.I.S (Translating and Interpreting Service)
The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people who do not speak English.
You can free call the TIS phone line on 131 450 from anywhere in Australia.
Online links to find out more:
Click here for the Translating and Interpreting Service(TIS) website
There are also free online translation services available, such as Google Translate, through the following link: https://translate.google.com/