Energy On adopts a customer-focused approach and appreciates feedback. If at any time you are unhappy with the service you have received please let us know by submitting a ticket via our Help Centre and selecting "Feedback" as your ticket type: https://helpcentre.energyon.com.au/support/tickets/new
You may lodge a complaint with us at any time about any aspect of our services and, if you do, we are obliged to abide by our Complaint Handling Policy. You can also submit your complaints via the same Help Centre Ticket Submission above. For more information on this please refer to the Energy On Complaint Handling Policy on our Policy Page.
You have the option to contact the Energy & Water Ombudsman in your state for independent advice and assistance, but we hope that you would speak with us first. Here's how you can contact your state's Ombudsman:
- South Australia Energy and Water Ombudsman
- Victoria Energy and Water Ombudsman
- Queensland Energy and Water Ombudsman
- New South Wales Energy and Water Ombudsman
You can contact the Ombudsman in your state at any time for independent advice and assistance.