Australia's Concessions and Rebates
Australia has a wide range of concessions and rebates available for your household energy invoices, however, concessions apply differently for customers in Embedded Networks compared to major Retailers. Many concessions require customers to submit an application, rather than link them directly to your account.
The tables below summarise many of the available concessions and rebates available for embedded network customers in each state, with a clickable link to follow in the first column for more information and where possible, making an application.
If at any time you are unsure or confused, reach out to our team at any time by submitting a ticket HERE or calling us directly on 1300 323 263. Our team can help you navigate your options and guide you to submit an application.
We encourage you to apply for any of these concessions if you meet the criteria.
As a note, many of these rebates can be claimed only once per financial year (the period of July 1st to June 30th) with eligibility requirements changing, as well as the amount offered between applications.
If you would like an explanation of the National Energy Bill Relief payments, you can visit our article here outlining the process for each state.
Select Your State
Victorian Concessions and Rebates
Concession/ Rebate | Eligibility | Explanation | Status |
Account holder with any of: Pensioner Card, Health Care Card, Veterans Affairs Gold Card. | The Grant provides help to pay a non-mains energy or water bill that is overdue, due to a temporary financial crisis. | No longer available | |
All customers | The federal government is working with state governments to help limit the effects of increased Cost of Living. | Not Available | |
Pensioner Concession Card, Health Care Card, Veterans’ Affairs Gold Card | Embedded Network customers can apply for a concession to help cover their yearly costs | Currently Available | |
A household with someone on an eligible Life Support machine AND holds a Pensioner Concession Card, Health Care Card or Veterans’ Affairs Gold Card | Customers who require a life support machine at home are eligible to receive a concession to help with costs. Eligible Life Support Machines must use at least 1,880 kilowatt hours of electricity annually. Please work with your medical practitioner to ensure all information is accurate. | Currently Available | |
Account holder with Pensioner Concession Card, Health Care Card, Veterans’ Affairs Gold card and a member of the household has a medical condition that affects their body’s ability to self-regulate temperature. | Customers with specific temperature regulation conditions can apply for a concession. The application form will need a doctor to certify the condition (or specify another qualifying condition if that is the case) | Currently Available | |
All customers | You can receive rebates or discounts on certain energy efficient appliances for your home. | No submission end date provided | |
Eligible concession card households | Eligible Victorians can apply for the new $100 Power Saving Bonus that provides real help to address the cost of living and drive down energy bills for Victorians in need. | No submission end date |
New South Wales Concessions and Rebates
Concession/Rebate | Eligibility | Explanation | Status |
You must be a NSW Resident and the electricity account holder, applying for your main place of residence. You must hold a current Commonwealth Seniors Health Card. You cannot receive this rebate if you receive the Low Income Household Rebate. | Seniors can receive a rebate, helping eligible self-funded retirees pay their electricity bills. | Currently Available | |
All Customers | The federal government is working with state governments to help with the cost of electricity bills. | Not Available | |
Customers who are the account holder of an electricity account for your home in NSW, received the family tax benefit in the previous financial year, lodged your tax return and finalised your family tax benefits with centrelink for the previous financial year. You can only receive the rebate for your principal place of residence, once each financial year. | The NSW State Government aims to support families with dependent children pay electricity bills. To apply, you need to download the form from the linked website in this table, fill it out, and mail it to the address listed on the website inside an envelope with your most recent Energy Bill. | Currently Available | |
NSW Electricity Account holders with either a Pensioner Concession Card, a Health Care Card, a Low Income Health Care Card or a DVA Veteran Gold Card. You cannot receive this rebate if you receive the NSW Seniors Energy Rebate | To apply, you can either download the form from the linked website in this table, fill it out, and mail it to NSW Family Energy Rebate, PO Box 435, Parramatta NSW 2124, inside an envelope with your most recent Energy Bill. Alternately, you can apply online via the linked website. | Currently Available | |
Someone in your house has been assessed by a registered medical practitioner to require approved life support equipment at that address. | Supporting customers who require approved energy-intensive life support equipment at home, to receive a rebate on their electricity bills. Please work with your medical practitioner to ensure all information is accurate. | Currently Available | |
NSW electricity account holders, who hold a Pensioner Concession Card, Health Care Card, Low Income Health Care Card, DVA Veteran Gold Card, and you or someone in your house has been assessed and being treated for at least three months, as not able to self-regulate their body temperature. | Helping customers who live with, or themselves are unable to self-regulate their body temperature in extreme temperatures, receive a concession through the NSW Government. It must be confirmed by a medical practitioner that the patient fulfills a “primary qualifying condition” and a “secondary qualifying condition”, as specified by the application form. | Currently Available |
Queensland Concessions and Rebates
Concession/Rebates | Eligibility | Explanation | Status |
You must hold a concession card or have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners or be on your retailer’s hardship plan/payment plan. You must have also experienced a substantial decrease in household income or high unexpected expenses on essential items. | This concession aims to assist homes pay their bills in difficult, unexpected times. A substantial decrease in household income and high unexpected expenses are defined on the linked webpage in this table. Section 1 and Section 2 refer to situations that WOULD NOT categorise for a substantial decrease in household income or high unexpected expenses respectively. | TBC | |
All Customers with an electricity account on 1 July 2025. | The federal government is working with state governments to help limit the effects of increased Cost of Living. | Ending 31/12/2025 | |
You hold a Queensland Seniors Card, Department of Veterans’ Pensioner Concession Card, Health Care Card, Asylum Seeker Status or a Veterans Affairs Veteran Gold Card (with specific requirements, see link for more details). | You can apply for this rebate by contacting your retailer (including your Embedded Network provider), who will fill out the application form on your behalf. | Currently Available | |
If you have an oxygen concentrator, it must be supplied by the Medical Aids Subsidy Scheme (MASS) you will need a medical assessment in accordance with MASS and either a Pensioner Concession Card, Health Care Card, Health Care Interim Voucher, Child Disability Allowance or a Queensland Seniors Card. If you have a kidney dialysis machine, it must be supplied by a Queensland Health Hospital. | Customers who require a life support machine at home are eligible to receive a concession to help with costs. Please work with your medical practitioner to ensure all information is accurate. This concession is not eligible to Continuous Positive Airflow Pressure (CPAP) machine users, and you must have received your oxygen concentrator or kidney dialysis machine from MASS or a Queensland Health Hospital. | Currently Available | |
You must have a qualifying medical condition that requires home cooling or heating to stop symptoms from becoming worse and have air-conditioning or heating at your principle place of residence. | Customers who are unable to self-regulate their body temperature can apply for a concession. The application form will need a doctor to certify the condition . You will need to re-apply every 2 years. You will not need to supply a new medical confirmation (unless you suggested a temporary need for heating and cooling in a previous form). | Currently Available |
South Australia Concessions and Rebates
This is a useful link for SA customers that shows the discounts applicable with each type of concession card - https://www.sa.gov.au/topics/care-and-support/concessions/concession-finder
Concession/Rebate | Eligibility | Explanation | Status | |
Hold an eligible concession card or receive an eligible Centrelink payment, or meet low-income provisions. You don't need to reapply if you received a Cost of Living Concession payment before and your living and income circumstances haven't changed | Once-per-year payment to help tenants and homeowners on low or fixed incomes with general living expenses (e.g., council rates, energy, medical bills) paid between August and December each year. | Currently available, with an application deadline of 31 December for the relevant financial year. | ||
Electricity customers in financial hardship with electricity debt; either already disconnected or at risk of disconnection. | A one-off emergency payment to help pay off electricity debt so that customers aren’t disconnected (or to reconnect). Payments are made directly to the electricity retailer as a credit to the customer’s account. | Currently Available | ||
Must live at the property. Have an energy account in your name, listed first on the bill. Hold an eligible concession card or receive an eligible Centrelink payment. | Helps lower electricity bills by giving a credit or concession based on usage. The concession applies to energy payments, including fuels used to generate energy | Active: Concession is ongoing for eligible households. | ||
You must already receive the standard energy concession (above) Your energy retailer must be Origin Energy. | A special offer on top of the standard energy concession. | Active: this discount plan is currently offered by Origin for concession-holders. | ||
You (or the person you care for) must use essential medical equipment or require heating/cooling for medical reasons. You (or the carer) must hold a qualifying concession card. A doctor / treating health professional must certify the medical need. | A yearly payment to help cover the extra energy cost of running medical equipment (or heating/cooling) needed for medical reasons. | Active: Only need to claim once for a residence + equipment; then it continues each year unless your circumstances change. |
Tasmanian Concessions and Rebates
Concession/ Rebate | Eligibility | Explanation | Status |
All Customers | The Tasmanian Government offers a range of electricity concessions to eligible residents with the aim of achieving a balance in the standard of living and access to essential services for all members of the Tasmanian community. | Active | |
Households with someone who uses approved life support (listed in the Life Support Concession Form), with confirmation from a medical practitioner.
If your medical practitioner approves a machine not on the list, contact your retailer with the details. | Customers who require a life support machine at home are eligible to receive a concession to help with costs. Please work with your medical practitioner to ensure all information is accurate. | Active | |
Account holders who hold a Pensioner Concession Card, or a current Health Care card, either personally having or living with someone who has a medical condition that requires cooling or heating to stop their symptoms from becoming significantly worse and provides certification from their medical specialist or general practitioner that the medical condition is significantly worsened by extremes in cold or hot temperatures. | Customers who require specific temperature regulation can receive a concession through the TAS Government. It must be confirmed by a medical practitioner that the patient fulfills a “core condition”, a “primary qualifying condition” and a “secondary qualifying condition”, as specified by the application form.
They would then fill out an application signed by their medical practitioner. | Active |