An invoice generally consists of the following items.
Consumption Charge
Your consumption is the amount of electricity measured in kWh (kilowatt hours) or hot water measured in kL (kilolitres) based on the meter reads of your property over the invoiced period.
The consumption charge refers to the cost of your consumption, exclusive of any other charges such as supply charges, postal fees, disconnection, or connection fees.
This is calculated by multiplying the consumption amount by the consumption rates of the tariff plan outlined in your Sales of Utility Agreement, or any rates adjusted annually.
Supply Charge
The supply charge, also known as the service charge, is a fixed charge for supplying electricity to your premises for each day of the billing period, regardless of how much electricity you use. Whether or not you are using a utility, the infrastructure in place to enable you to switch it on or off, still has to be maintained.
Depending on your area, some hot water invoices may also have supply charge, which is the charge for supplying hot water or cooktop gas consumption (flat daily rate).
The supply charge is calculated by multiplying the daily rate by the number of days your energy/utility is supplied.
Other Fees and Charges (as seen here)
- Goods and Services Tax (GST) Charge: Fees and charges shown on your invoice include GST where applicable.
- Postal Fee: This is also known as an admin fee, which is a charge if you receive paper invoices.
- Connection Fee and Disconnection Fee: This is a once off charge for the connection and disconnection of the utility supply when move in or move out of the property.
- Disconnection and Reconnection Charges: A one off charge arising from non-payment or having not completed a Sale of Utility Agreement (SUA) for utility supply, resulting in your utility being disconnection and/or reconnected.
- Payment Processing Fee: Applicable Direct Debit and Credit Card Payment Fee.
- Adjustment: Debit adjustments and Credit adjustments can occur for various reasons. You will be informed of the amount and reason when it is applied to your invoice.
You may be interested in How to read your bill for further information.