Power outages can occur for a variety of reasons, including severe weather, unexpected technical faults, planned maintenance by your electricity distributor, or a fault on your property.
Your safety is the most important priority. If there is a life-threatening emergency, call 000 immediately. If you or someone in your household relies on Life Support equipment, make sure you have a backup plan in place and that Energy On is aware of your requirement to help ensure a continued supply of electricity.
- Who to Contact
Energy On is your Embedded Network Operator (ENO) and manages your account. Energy On will communicate directly with residents about any planned outages. Your electricity distributor operates the supply to the network and restores power during unplanned outages. The Faults and Emergencies (24-hour) number for your distributor is listed in the right-hand column of your Energy On invoice under “Faults and Emergencies” (see here) - Planned vs. Unplanned Outages
Planned outages, usually for maintenance, are communicated in advance by Energy On. Unplanned outages, caused by storms, equipment faults, or other unexpected events, can be checked on your distributor’s online outage map. If your outage is not listed there, contact your distributor immediately. - What You Can Do During an Outage
While waiting for power to be restored, you can take steps to minimise disruption and protect your property:
- Check whether the outage is affecting just your unit or apartment, or the entire building. Sometimes only a single circuit or breaker has tripped.
- If it appears to be just your property, check your fuse box or switchboard and reset any tripped breakers if safe to do so.
- Turn off or unplug sensitive electrical appliances to prevent damage when power returns.
- Keep your fridge and freezer closed to maintain temperature.
- Follow any instructions from emergency services or your distributor.
- Life Support Customers
If anyone in your household relies on life support equipment, it is essential that Energy On is notified. Life Support Equipment may include oxygen concentrators, dialysis machines, ventilators or respirators, feeding pumps, insulin pumps, or medically required heating, cooling, or refrigeration. Being registered with Energy On helps ensure you receive priority communication and assistance during outages. Always have a backup plan in place for unexpected outages. - More Information and Resources
For further information, you can access a full list of Australian electricity distributors and their emergency contact numbers here. If you are in Victoria, you can find your distributor using your postcode on the Electricity Distributor Map here, or if you are outside Victoria, you can use this resource here.