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What do I do if there is no power at my address?

If your power is off, first check your fuse box, this is usually located in a cupboard near the entry of the premise. Once located, flick all the switches down to “Off”, including the MAINS and SAFETY switches. Then, starting with the SAFETY switch, then the MAINS, turn all the switches back "On".

If you still do not have power, please check throughout the building to see if this is a building-wide fault. If there is an electrical emergency where there is risk to life or property, please call emergency services by dialling 000.

For building faults or power failures, please contact your local distributor. This information can be found on your Energy On utility bill - you can also locate your Distributor through a number of postcode search engines online. You may also try contacting your Building Manager (if available) to determine if there is a building or tenancy issue on-site.

If your power has been disconnected by Energy On for any reason relating to our Connection, Disconnection and Reconnection Policy, available here, information regarding connection and disconnection is only available during business hours. This may occur due to non-payment or not having set up an account with us. 

You can contact us during business hours (8:30amto 5:30pm) Monday to Friday (excluding Victorian public Holidays) either via phone at 1300 323 263 or submitting a ticket via our Help Centre HERE.

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