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What do I do if there is no power at my address?

If your power is off, first check your fuse box, this is usually located in a cupboard near the entry of the premise. Once located, flick all the switches down to “Off”, including the MAINS and SAFETY switches. Then, starting with the SAFETY switch, then the MAINS, turn all the switches back "On".

If you still do not have power, please check throughout the building to see if this is a building-wide fault. If there is an electrical emergency where there is risk to life or property, please call emergency services by dialling 000.

For building faults or power failures, please contact your local distributor. This information can be found on your Energy On utility bill.

If your power has been disconnected by Energy On for any reason relating to our Connection, Disconnection and Reconnection Policy, available here, information regarding connection and disconnection is only available during business hours.

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