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How to log into your customer portal

This article provides a simple guide on how to register or log in to your Energy On Customer Portal account. 

PLEASE NOTE, your email and password used when registering or logging in are case sensitive

Please be sure match the the email and password with the those you signed up with or provided us and at the time of registering your portal.

Step 1: Registering

In the email you are sent each billing period with your invoice attached (or your reminder notification), you can find a section called Energy On Customer Portal, which will look like the image example below.

Example of your Invoice:

Once you are looking at this on your invoice, you can Click "Register your Portal Access HERE" and simply follow the steps to set up your account! 

You will not be able to log into the Customer Portal without first registering.

Energy On Customers who are supplied multiple utilities will need to register a login for each utility.


Step 2: Logging In

If you want to log in to your Customer Portal account, you can do so through either your regular Utility Invoice or reminder email. We recommend bookmarking your login URL/page for ease of access.

At this point, you will see the following:

Using your customer number and your password, which are case-sensitive, you can then click on “Sign In” to access the customer portal! 

As a reminder, if you have two utility accounts with us, you will have separate customer portal logins  for each of them.

If you want to access the Portal through your phone, you can follow the article links below to see how you can bookmark a webpage to your phone home screen, just like an app.

Android Phones: Click HERE

iPhone: Click HERE


Finally, if you have any trouble following the guide above – please reach out to our customer service team via the link below.

CLICK HERE to Submit a Ticket


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