As an Energy On Customer, you have access to our Energy On Customer Portal! This article provides a simple guide on how to register or log in to your account.
PLEASE NOTE, the most important thing to remember is that your email and password are case sensitive. Make sure to use capital letters where needed for your email, to match the one you signed up with or provided us, and in your password at the time of registering.
Step 1: Registering
In the email you are sent each billing period with your invoice attached (or your reminder notification), you can find a section called Energy On Customer Portal, as below.
Click “Register your Portal Access HERE” and simply follow the steps to set up your account!
You will not be able to log into the Customer Portal without first registering.
For Energy On Customers who are supplied multiple utilities, you will need to register a login for each utility.
Step 2: Logging In
If you want to log in to your Customer Portal account, you can do so through either your regular Utility Invoice or reminder email. We recommend bookmarking your login URL/page for ease of access. If you want to access the Portal through your phone, you can follow this article to see how you can bookmark a webpage to your phone home screen.
At this point, you will see the following:
Using your customer number and your password, which are case-sensitive, you can then click on “Sign In” to access the customer portal!
As a reminder, if you have two utility accounts with us, you will have separate customer portal logins for each of them.
Finally, if you have any trouble following the guide above – please reach out to our customer service team via the link below.