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Payment Assistance

Concessions

  • Am I entitled to a concession?
  • Can I still have a concession added to my utility account if I did not mention this upon account set up?
  • Centrepay Payments
  • How much will the concession rebate be and how will I receive this?
  • How to Apply for Concession Discounts
View all (8)

Hardship

  • Are there hardship support programs?
  • Financial Hardship
  • What if I'm having difficulty paying my next invoice?

General

  • Are there Financial Assistance options?
  • Can I get an extension on my invoice?
  • Contact our Payment Assistance Team
  • I do not have sufficient funds for the due date listed on my invoice, can I reschedule the direct debit date?

Email

TheTeam@EnergyOn.com.au

Phone

1300 323 263
Energy On acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.
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