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Am I entitled to a concession?
Can I still have a concession added to my utility account if I did not mention this upon account set up?
How much will the concession rebate be and how will I receive this?
How to Apply for Concession Discounts
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Are there hardship support programs?
What if I'm having difficulty paying my next invoice?
Are there Financial Assistance options?
Can I get an extension on my invoice?
Contact our Payment Assistance Team
I do not have sufficient funds for the due date listed on my invoice, can I reschedule the direct debit date?