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Can I still have a concession added to my utility account if I did not mention this upon account set up?

Yes, you can.

Energy On does not apply your concession directly to your account at the time of set up. We can assist you with your application for concession at any time. Applying for concession varies according to the state in which you reside. 

If you live in Victoria: You may be entitled to a non-mains concession or utility relief grant. Contact the Victorian Department of Families, Fairness and Housing for more information: or call 1800 658 521. 

If you live in New South Wales: As an on supply customer, you may be entitled to an electricity rebate. Contact Service NSW for more information: or call 13 77 88. 

If you live in Queensland: You may be entitled to a concession. Contact Energy On for more information about the Queensland Government concession: 1300 323 263. 

If you live in South Australia: You may be entitled to an Energy bill or Water and sewerage rates Concession. Contact, call the Concession SA Hotline 1800 307 758, or visit for more information. 

If you live in Tasmania, please contact our Team at Energy On for more information by calling 1300 323 263.

General concession information: There may also be assistance for eligible customers from the Commonwealth Department of Human Services. Call 13 62 40 or visit for more information. Free assistance is also available from financial counsellors. Visit the National Debt Helpline at or call 1800 007 007

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