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Can I choose to set up an account with a Retailer of my Choice?

Yes of course! Energy On supports Power of Choice. In saying this, we need to let you know how this works and how we can help you navigate this process.

The Australian Energy Regulator (AER) Power of Choice regulation is in place to ensure all electricity consumers have a right to their electricity retailer of choice. Energy On and your network owner (Owners Corporation/Body Corporate/Strata Manager/Building Owner) support this regulation and if you can secure a more competitive rate on face value to those on offer from your network owner, you are entitled to change retailers. 

Our role in this is to assist you in the evaluation of the estimate you receive from a retailer to ensure that you will be better off under the new arrangement and, if so, to assist you with the process. In order to accurately assess the value of the offer being made to you by your retailer of choice, you must advise the retailer that the apartment is part of an EEN (Electrical Embedded Network). 

Once they are aware of this situation, they will supply you with a quote that is for energy (electricity) only. The supply charges that the Distributor levies in your network, cannot be passed through to you by your retailer of choice as they are being charged and paid for by the network owner at the Parent Meter. Embedded Networks essentially act as the representative of the Distributor in passing on their supply charges. Your retailer will not receive these charges and cannot pass them on to you. If you choose to exit the EEN, you will then receive two (2) electricity invoices; one for your electricity usage from your retailer of choice and one from Energy On for your network charges. 

It is important to note that your retailer may also require you to install a new meter to record your electricity usage if they are unable to read the meter that currently records your usage. Your current meter is a private meter within an EEN and may not be able to be used to record usage for another retailer. In this instance, the retailer will charge you to supply and install the meter. It is possible that this cost could be as high as $500.00. Once these arrangements have been made, your retailer of choice will contact Energy On as the Embedded Network Manager at your premises and arrange for the changeover.

You can access a copy of the AER's Retailer of Choice Fact Sheet below.

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