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My invoice was unusually high this month. Was there a reason for this?

It's normal for utility usage costs to vary, but it's important to understand what factors can cause a high invoice. 

One reason you may receive an abnormally high invoice is due to fluctuations in the billing period. So, when comparing your invoices, pay attention to the length of the billing period, especially your first and final invoices, as they may cover unusually long or short billing periods.

To compare invoices with different billing periods, you can look at the average daily usage at the bottom of the second page of your invoice. 

Seasonal changes can also explain why there might be variations in your invoices. In most cases, you'll see an increase in your household invoice during the winter and summer months as lighting, heating, cooling and hot water usage change.

If none of these explanations applies to your high invoice, it's important to consider any new appliances or inhabitants that may be contributing to the extra power usage. If you have received an unusually high invoice, don't hesitate to contact us. We're here to help investigate the issue and find a solution.

If you have received an unusually high invoice, feel free to contact us and we will investigate this for you.

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