Typically, we review our rates every year:
- in Victoria rate changes usually occur in January and the Essential Services Commission (ESC) reviews the Victorian Default Offer price every year on 1 January.
- in Queensland, New South Wales, Australian Capital Territory and South Australia they tend to happen in July and the Australian Energy Regulator (AER) reviews the Default Market Offer price every year on 1 July.
There may be occasions where a rate change needs to happen at another time. Anytime a rate change occurs, you will receive an email or letter informing you of the change and its commencement .