Your invoices are issued on a periodic basis, either monthly, bi-monthly, or quarterly.
There may be a number of reasons why you have not received your invoice. Sometimes there is a delay in issuing invoices and if this is the case, you will normally be notified by email of this.
If you are concerned, we always recommend getting in touch with us to ensure we have the correct details on your account, as accumulated invoices that you have not received will still require payment.
You can always request a copy of your most recently issued invoice, or request an estimate of when your next invoice will be issued, by submitting a ticket or calling our Customer Service Team on 1300 323 263. You will also be able to access invoices from your Customer portal, which you can access from all invoice emails you receive from Energy On.
If in doubt, reach out.