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What do I do if I haven't received my invoice?

Your invoices are issued on a periodic basis, either monthly, bi-monthly, or quarterly. 

There may be a number of reasons why you have not received your invoice. Sometimes there is a delay in issuing invoices and if this is the case, you will normally be notified by email of this. If you are concerned, we always recommend getting in touch with us to ensure we have the correct details on your account as accumulated invoices not received will still require payment.

You can request a copy of your most recently issued invoice, or request an estimate of when your invoice will be issued, by submitting a ticket or calling our Customer Service Team on 1300 323 263.

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