You may have heard through the media that the Victorian Government is banning embedded networks for new residential buildings. We want to assure you this does not impact on your Energy On account, or your current address. These changes are specific to new build residential developments and came into effect 1st January 2023.
Energy On has consistently engaged with all proposed changes through the industry consultation process and is well prepared for these, and any other future changes in line with the government review of embedded networks.
With the view to protecting customers and future-proofing embedded networks, Energy On is constantly developing new ways to ensure existing and new embedded networks deliver fair and equitable outcomes to embedded network owners and you, the occupier.
This alignment with Government and Australian Energy Regulator (AER) requirements, means we have long offered customers the same flexibility, protections, and rights as those not in an embedded network.
- Supporting the power of choice customer protections.
- Providing and complying with information provision, hardship, and payment option requirements.
- Staying ahead of regulation updates by offering sites with renewable energy options.
- Informing customers of their rights and protections through Ombudsman schemes.
Energy On looks forward to continuing to provide high-quality service that meets the expectations of our customers.
If you have questions about your account or anything mentioned above, our Team is ready to assist you. We also recommend visiting our Customer Help Centre and the Energy On website for more information.