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Are there hardship support programs?

Yes. Energy On values its relationship with its customers and recognises that there may be instances where customers experience payment difficulties or financial hardship. 

We may be able to provide you with support through various payment options (such as CPAY) and help you reduce your energy consumption. We will treat you with respect and take into consideration your particular circumstances. 

Customers experiencing difficulty in paying their invoice should contact The Team at Energy On as soon as possible in order to discuss an appropriate solution to avoid the risk of disconnection.

Check out our Contact Us page to find the best way that suits you to get in touch with our supportive and understanding team.

You can also consider applying for an energy concession. For more information, please view our "Am I entitled to a concession" article.

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