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What if I'm having difficulty paying my next invoice?

Payment Assistance

If you need help paying your invoice, you may be eligible for payment assistance, including:

  • Additional time to pay,
  • Information about concession and government rebates,
  • Energy saving tips to bring your invoice down
  • Fixed installments payment plans, and
  • Advance payment plans.

If your payment difficulties are a part of an ongoing financial situation, Energy On may be able to provide you more support through our Financial Hardship program.

Our team are understanding and here to help. Please contact us as soon as possible, so we can work with you to arrange an extension and/or set up a payment plan. Our experienced team is regularly handling payment difficulties, and well prepared to assist you in managing your Utility account payments. 

You can call us during business hours on 1300 323 263 or submit a Payment Assistance ticket to our team at:

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