What are the charges listed on my monthly bills?
The daily charge is a fee for accessing and maintaining an energy distributors network. These fees are regulated by the Australian Energy Regulator and vary depending on where you live.
The connection fee is only charged once, for when you first moved into your place and electricity was first connected. It covers costs involved in connecting you to the network ready for when you move in. Unfortunately, this fee cannot be waived for tenant move-ins as the costs involved in this fee are not just for your standard power connection.
Fees and Charges include:
- Connection and Disconnection Fees for when you move-in or move-out
- Disconnection and Reconnection Charges due to non-payment or incomplete Sale of Utility Agreement (SUA)
- Postal Fees
- Direct Debit Dishonour Fee
- Credit Card Surcharge Fees
Connection and Disconnection Fees:
Fees represent the cost of connection and disconnection of electricity on move-in and on move-out. If the fee is from a period prior to the listed dates in the table, it may be different (from our 2023/2024 fees).
State | Distribution Area | Connection Fee* | Disconnection Fee* |
| Vic - 1/7/2024 Other States - 1/8/2024 | Vic - 1/7/2024 Other States - 1/8/2024 | ||
VIC | CitiPower | $44.00 | $44.00 |
Powercor | $44.00 | $44.00 | |
AusNet Services | $44.00 | $44.00 | |
Jemena | $44.00 | $44.00 | |
United Energy | $44.00 | $44.00 | |
SA | SA Power Networks | $60.94 | $60.94 |
NSW | Ausgrid (Residential) | $15.87 | $15.87 |
Endeavour Energy (Residential) | $61.27 | $61.27 | |
Essential Energy (Residential) | $39.77 | $39.77 | |
QLD | Energex | $0.00 | $0.00 |
Ergon | $0.00 | $0.00 | |
TAS | TasNetworks | $0.00 | $0.00 |
*All amounts include GST unless otherwise stated in your Sale of Utility Agreement.
Disconnection, Reconnection and After Hours Reconnection Charge
Charges represent the cost of disconnection and reconnection of utilities due to non-payment or incomplete SUA.
Please note that Victoria's new fees will be implemented from the 1st of July 2024.
For other states, the new fees will be implemented from the 1st of August 2024.
State | Distribution Area | Disconnection Charge* | Reconnection Charge* | After Hours Reconnection Charge* | |
VIC | CitiPower | $47.71 | Standard | $47.00 | $60.37 |
Same day | $60.37 | ||||
Powercor | $74.01 | Standard | $69.64 | $113.45 | |
Same day | $113.45 | ||||
AusNet Services | $45.35 |
| $45.35 | $79.38 | |
Jemena | $92.50 |
| $64.50 | $112.60 | |
United Energy | $65.23 | Standard | $65.23 | $98.33 | |
Same day | $98.33 | ||||
SA | SA Power Networks | $60.94 |
| $60.94 | $136.41 |
NSW | Ausgrid | $113.67 |
| $113.34 | $156.54 |
Endeavour Energy | $121.48 |
| $121.48 | $344.20 | |
Essential Energy | $93.29 |
| $85.14 | $215.52 | |
QLD | Energex | $0.00 | $58.20 | $137.74 | |
$137.74 | |||||
Ergon | $0.00 |
| $58.20 | $140.35 | |
TAS | TasNetworks | $99.00 |
| $99.00 | $425.07 |
*All amounts include GST unless otherwise stated in your Sale of Utility Agreement.
*Standard: This is the same as the usual connection/disconnection fee on move in and move out.
*Same Day: This is if a meter reconnection request is received BEFORE 3pm on a business day.
*After Hours: This is if meter reconnection request is received AFTER 3pm on a business day for same day connection.
Postal Fee
Choosing to have your invoices and notices posted to you may incur a fee, this fee will be listed on your Sale of Utility Agreement and will be applied to each invoice.
Direct Debit
If you have Direct Debit set up on your utility account and the payment fails, you may be charged a Direct Debit Dishonour Fee of $4.95 (Incl. GST) per occurrence.
Credit Card Surcharge Fees
Payments made by Visa, Mastercard or American Express will incur a 1% surcharge, this includes direct debit payments made with credit card.