There are regulatory requirements in place that determine what is included in your electricity invoice. Energy On complies with these regulations and your electricity bill will be similar to those you have had from an Authorised Retailer. A detailed description can be found on our website.
Energy On provides a number of simple ways for you to pay your utility invoice. These include:
- BPay
- Credit Card (Visa/Mastercard/Amex)
- Direct Debit (Bank Account or Credit Card)
BPay 
To make a secure payment via BPay, simply log into your account through your financial institution and make a payment using the details at the bottom of your utility invoice.
Reference Number: Your 10-digit customer reference number can be found at the bottom of your invoice.
Biller Code: 778100
For further assistance with BPay, please contact your financial institution.
Credit Card 
To make a secure payment via your Visa, MasterCard or American Express over the phone or online, simply use the detail at the bottom of your invoice.
Phone: 1300 276 468 and follow the prompts.
Secure Online: Click here to Pay by credit card online.
Reference Number: Your 10-digit customer reference number can be found at the bottom of your invoice.
All Credit Card transactions will incur a 1% surcharge.
Direct Debit
To simplify your utility payments, sign up for Direct Debit and we’ll do the work for you. A direct debit payment is when you authorise a payment to be made from your account on a periodic basis. You have to fill out the Energy On Direct Debit Request (DDR) Form.
Energy On accepts Direct Debit of both Bank Accounts and Credit Cards.
Please Contact Us if you have any questions.
Residential Customers
- Fill out this secure online form, by clicking here.
- Downloading the DDR Form and returning the completed form via our ticket submission page at: https://helpcentre.energyon.com.au/support/tickets/new or PO Box 2624, Mount Waverley, VIC 3149.
Click here to download the Residential Customers - Direct Debit Request (DDR) Form.
Commercial Customers
- Fill out this secure online form, by clicking here.
- Downloading the DDR Form and returning the completed form via our ticket submission page at: https://helpcentre.energyon.com.au/support/tickets/new or PO Box 2624, Mount Waverley, VIC 3149.
Click here to download the Commercial Customers - Direct Debit Request (DDR) Form.