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Domestic and Family Violence Procedure
If you are experiencing domestic or family violence and are finding it diffi...
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Payment Assistance and Financial Hardship
At Energy On, we understand that there may be times when paying your energy ...
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What is Centrepay, and can I use it?
Centrepay is a voluntary bill-paying service offered by the Australian Gov...
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How can I find my Customer Number?
Your Energy On Customer Number is displayed on your utility invoice. It is l...
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Why is there a multiplier on my invoice?
A multiplier (sometimes referred to as a k-factor) on your invoice indicates...
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Rate Changes FAQ
Where Can I See My New Rates? Whenever your rates change after moving in, ...
